I just completed a stay here. I'll agree with the above poster, Guatemala is a fair comparable, but the Guatemala property is so much better. I was generally underwhelmed with this property, and that surprised me because everything in El Salvador these days very much seems on the up-and-up. Things work well, people are friendly, service is generally very good.

Aesthetically this hotel is cool. Modern design. The pool area is nice. The gym doesn't have a lot of variety, but is well maintained. Breakfast is good, it's a buffet, but they have eggs and pupusas made to order. Drinks at the bar are cheap (Happy hour beers are $2), there's a nice coffee shop in the hotel (and also one in the mall).

HOWEVER... I feel like service missed the mark here. I arrived around 1:00 PM and they wouldn't let me check in. That's fine, but when I asked if I could go to the gym and work out while I waited, my request was initially denied. They eventually let me, but made me feel like I was asking for something special.

At 3:00 I asked about the room, and was given the keys, but my globalist status wasn't mentioned (nor was it when I showed up at 1:00). I booked an accessible King room, and that's what I was given. That's all that was available on points, and look, I get it... I paid 5,000 points and got what I booked. But I was given the accessible room on the lowest floor. That's just not commiserate with how I'm usually treated as a Globalist.

The next morning I asked for late checkout and it was denied. I had to really push to convince them to give me 2:00 PM checkout (let alone 4:00). I was in the worst room in the hotel, and I didn't check in early, and they wanted to deny an additional 2 hours of access? Come on!

Other service interactions at the hotel were just weird. Because basically anything I asked for was denied at first, I felt bad asking for anything, even if I was entitled to it. I also got the sense at breakfast that I was somehow a burden on the waiter. I can't really explain it, but my partner agreed. It felt like I was on a domestic AA flight! For what it's worth, I'm fluent in Spanish and only communicated with staff in Spanish.

Look, this hotel isn't bad. It's a great value, but they don't seem to understand Globalist status. I find all of this to be odd because I found service to be so good all across El Salvador (Ubers, Airport, Surf City, La Libertad, El Tunco) that it almost seemed like every person from a pupusa lady on the street to waiters at restaurants to Air BnB hosts had gone through formal hospitality training. The lone exception being the Hyatt Centric. Next time I come back to San Salvador I'm going to try the Sheraton. That's really saying something now, isn't it?