Originally Posted by
US HK UK flyer
I've heard it claimed that travel bloggers had a big influence and were comparing it to other airlines and saying stuff like "wow, X airline has doors and big TVs" and "when will CX refresh their product?" so the focus came to be on those things as opposed to what was working well and less discussed.
Exactly, travel bloggers who have no idea what frequent flyers actually need. They are just more interested in getting freebies and gaining followers. Footballs and all the other practical stuff don’t really generate that much “wow” factors for them.