Originally Posted by
PaulC852
Given that other airline (and similar real-time, critical) websites seem to function pretty well, I would argue that there clearly isn't a lack of good talent generally, just within CX. It's perhaps not fair to blame the recruiter for one stuff up, but when CX's IT has been so bad for so long through what must be multiple changes of management then there must be something wrong with the selection process for the people.
Let's just say CX Management - the musical chairs amongst the CX/Swire Management Trainee ha ha ha. Enough said. One well known organization brand in Hong Kong has done away with their Management Trainee program for good. CX/Swire is still maintaining theirs.
The IT of THAT AIRLINE functions well ? I just remember their UI/UX being very Mainland Chinese style, that's all.