Originally Posted by
PaulC852
CX's IT has been very poor for at least 15 years to my knowledge. Which says to me that as well as getting rid of the head of IT they should get rid of or change whoever does the recruitment of their heads of IT!
As an HR professional, I would say, "DON"T BLAME THE RECRUITER !". But rather, why is there lack of good IT talent ?
My problem as I tried to check in online two hours ago. There are two reservations - we successfully checked in for one but could not get through with the other one.
The successful one - Hong Kong passport travelling ex HKG. Got through. The not successful one - Mainland Chinese passports with Mainland Chinese numbers, connecting through HKG and joining us on our flight. Somehow passport numbers / phone numbers that were previously entered were wiped out. If we got through contact details, then the system would say visa info missing from passport info despite entering it again, and still could not save. Going back to online check in a second time - the phone numbers were still missing, and then could not get pass contact info despite repeated attempts to just enter a phone number. Somehow the info does not load properly between "Reservation" and "Online Check In". You would think it is straightforward no ?
And yes, Online Check In wiping out contact info / travel document info from Reservations seems to be a consistent issue over the years.