Originally Posted by Flier74

Whilst this may be the case, I don’t believe they work on an inbox basis.
It’s probably yet another IT glitch on the website, a browser /captcha issue or all of the three

To the OP: What is the nature of the complaint, no need to go into full details, just a synopsis, and maybe forum members can point you in the right direction.

Hopefully this can get sorted soonish (in BA terms of soon sadly at the moment )