Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
Posts: 21,421
If they can’t get their systems to do this automatically, they should presumably have a way to manually waive the fee at the checkin counter. Sigh.
I hope the attitude described in the OP isn’t the aloha spirit they want to preserve.