Soft product note after hearing the same complaint from a fellow passenger for the nth time - whilst it may be part of the training to offer every aspect of the soft product to the customer, this is practically not always the case.

Today after we landed, I was asked by my neighbour where I got the slippers from - I noted that my attendant was handing pyjamas but not slippers so I just asked for them.

The problem is that not everyone knows the whole product so are not in a position to ask, so whilst I will always ask, I am in 2 minds if I can call the service first class if it does not explain exactly what the service is in-flight for people who are not familiar with it.

Now that I am thinking about it, today was one of the few occasions that the staff explained you can dine any time - I imagine this is not obvious the way the menu is laid out.