I recently had a stay at a resort property that was quite disappointing -- from noise levels, lack of hot water, multiple things forgotten by surly staff and housekeeping.

I wrote to my Globalist Concierge on these concerns, and they 'escalated' the concerns. A few days later, I heard back from the manager of the property via a long email; they acknowledged and apologized some things, and was defensive about other things I had brought up.

In my view, the combined shortcomings warrants some gesture or compensation to make things right -- whether points or similar -- and I'm not satisfied with their response so far.

I haven’t had to complain about stays with Hyatts before and am wondering what to expect. Should I be asking for compensation from the manager, continue to chat with my Concierge, someone else at corporate, or is this likely a dead end? Thanks for any thoughts.