Originally Posted by
koriobg
Did the hotel offered a compensation as per the T&Cs?:
4pm late check-out - Either a Restaurant & Bar or Spa credit of USD50, or 10,000 IHG One Rewards points (provided only once per stay).
yes. they said they'd give the points instead - however I had preferred the late checkout. 14:00 is nothing extraordinary with 15:00 checkin time. It just shows lack of customer orientation regarding the extra mile.