FlyerTalk Evangelist and Ambassador: The British Airways Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Diam, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 33,190
I don't know this particular hotel. I stayed at two SLS this year - Buenos Aires, treatment was excellent. Miami Beach, treatment was atrocious. Personally I have the impression that as a brand, they feel a bit "outside" of the main Accor brand so the response may be related to individual manager's behaviour.