Originally Posted by
Oxon Flyer
Just had a family member with exactly the same problem :
Booked 5 different flexible reservations at the Sheraton Dubai Creek on Dec 8.
None of the reservations are visible on their account, and gave the "We're experiencing a technical issue. Sorry for the inconvenience. Please try again later." error when using the "Find my reservation" function online.
The "Find my reservation" function on the app, however, did work and allowed the reservations to be 'reattached' to the account.
Looks very much like a non-user-specific issue that's affected all reservations at this hotel that were made in a particular time-frame.
You may want to periodically check the reservations because mine (made between Dec 18th and 19th) disappeared again - after adding them back 2 times already!
New reservations made before 12am Jan 18th, after initially showed up in My Trip fine, all disappeared when I looked at My Trip a couple hours later, they were no longer in My Trip. The one made at 12:21am was still there.
I added them all back - but now disappear AGAIN including the 4th one made at 12:21am !
Originally Posted by
Xiaotung
Same here. Looks like a property specific problem. My reservation at DXBSI started disappearing 2 days prior to arrival but managed to add it back using the reservation number. But it kept disappearing and I managed to add it back each time until after check in where the app would say there was an error. I have just checked out and received my folio and hope it will post shortly.
When you checked in, was your BonVoy number on the folio? Were you saying that after check in, the stay did not even show up in the App? Did your stay and points posted without issue?
Originally Posted by
Xiaotung
This is not the first time. Had another reservation disappeared on me at a Fairfield in Kuala Lumpur last year. I can see how that will cause a problem if you don't keep all your emails.
The Modify Reservation link in the confirmation email was able to pull up the reservation. Website gave an error. I did not try the App on the first disappearing act.
The newly made reservations initially showed up fine, but now ALL disappear again. At first the 3 that I added back and the 4th booked at 12:21 am was there, now also gone!
Added them back thru the App. Would check how long they would stay in My Trip. It seems to me certain version of the Marriott booking system that some hotels used, automatically wiped out the BonVoy number in the booking. When I first called reservation to inquire, the phone agent insisted I booked the stays outside my account... Why would any BonVoy elite make reservation without logging in first? Such an idiotic comment made me speechless.
Oh, almost forget to add - each time you add back the reservation you receive a confirmation email! This is ridiculous.