FlyerTalk Forums - View Single Post - Disruption Assistance thread - signposts and what you need to know
Old Jan 17, 2025 | 11:32 pm
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simonsmith
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Picking wiser brains than me .
Our A380 BA 56 from jnb has an indefinite delay today see below . Technical issue .
2 in Business 2 in PE

Various options

Current preferred is actually fly tomorrow on BA 54 2115 which has availability as it least gives us some structure etc .

Can we try requesting this and would we still get the EU compensation and assistance etc

Many Thanks

Despite our best efforts, we’ve made the difficult decision to delay your departure overnight because of a technical issue with the inbound aircraft.

We don’t underestimate the inconvenience this will cause. We’re really sorry for the change to your travel plans and we’ll do everything we can to help.

We currently do not have a revised departure time for your flight tomorrow. Our teams are doing all they can and will be in contact as soon as we have this information.

Need a place to sleep?
You are able to claim reasonable costs for hotel accommodation and local transportation. We’ll also cover the cost of meals up to £20 per meal for adults and £10 for children under 12 years of age and up to £25 for telephone costs/internet access. Don’t forget to keep your receipts and upload these here. We’ll always endeavour to process any requests for expenses as soon as possible, and you’ll receive confirmation when we are paying the amount into your account.

Looking for help?
You can find useful information including details on your rights when a flight is disrupted at here, however, if you’d like to talk to someone, please contact us on 0800 727 800 or +44 203 250 0145where we’d be happy to talk you through your options.

Once again, we apologise for any impact this delay has had on your travel plans and we thank you for your patience and understanding.

British Airways


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