I've used ArriveCAN since it commenced several times when traveling by myself, and it's always been quite smooth as a process. Sometimes it hasn't really saved any time, but sometimes it has, and it's nice that it's always so empty I can immediately pick a machine.

However, when I've been traveling sometimes with my spouse, the machine can never match her passport to my pre-arrival submission. I think it's an issue with her name, but I'm not certain. Maybe she simply doesn't photograph well hehe.

For her name, the given one has a space in it (Abc Def), and the surname has none (Ghi), and it appears on her passport as (given) Abc Def / (surname) Ghi. I've tried entering her name on the pre-arrival submission as (format: given / sur-) 1 Abc Def / Ghi ; 2 Abcdef / Ghi ; 3 Abc / Ghi ; but it's not worked in any instance.

So what's happened then is we redo the declaration at the machine for her, which doesn't take too long, but it's annoying to spend the extra minute and to not be able to figure out the match. The printout from the machine shows Abc Def Ghi as her name, while on the screen before tapping confirm it shows Abc Ghi. I've tried 3 at least three times, and now 1 for the second time — but in no case (1, 2 or 3) has it worked. We use US passports, if that is significant.

Does anyone have any tips?? In the grand scheme it's not so important, but it bugs me that I can't make it work!

Thanks in advance. 🙂