Originally Posted by
Adam Smith
Mark Nasr said they didn't want to decide what to offer people - show it to them and let them decide whether they want to pay the extra points for whatever portion they get in the higher cabin. Which in theory is nice - customer choice is good! - but it does generate ludicrous results at times.
All week I was trying to find a better route for an existing ticket, and all these mixed rewards came up except I had to open each one (I was on mobile) so see that it was 3%. it was quite a waste of time. they could have a reasonable threshold, even say 25%. Or at least show the percentage in the app up front.