Luckily, I'd already checked in this morning for a flight tomorrow - the current outage is typical rather than being an isolated incident which is why I always check in at the first available opportunity as it's not worth leaving it to chance. At 15:48 this afternoon, BA emailed me with one of their ridiculous surveys that they never take any notice of asking for my opinion of them. Given that they never take any notice, I was very honest and made it clear that every stage of any engagement with them is absolutely tortuous. Given that every answer was negative, it made me feel quite relieved and thankful that they're divorcing me. What an absolute mess of an airline and a complete embarrassment for this country.