Originally Posted by MichaelA380

There is no exclusion for franchises in the T&Cs (https://www.ihg.com/content/gb/en/cu...er-tc/2nd-page) - and at this particular property the breakfast is advertised as provided by the hotel's onsite restaurant (https://www.ihg.com/holidayinn/hotel...ldetail/dining) - so definitely a pile of crap.

A stupid question to ask, but as this is the only reason for exclusion - I presume this is a "Qualified Stay" (i.e. booked directly with via an IHG channel) and on your name? If so, just ask for compensation from the diamond desk ([email protected])