Anyone who has had the "Thrill" of renting from Hertz at LAX for years can understand "Shady" business practices and a system that doesn't care for your loyalty or status. Would I ever rent a car Christmas week at a location and do this, absolutely not. In this case its because of my lack of knowledge with the system in a new facility for me, with a new rental company. In fact I am doing a colleague a favor by taking this assignment (as I cover FL/CA/NV/West Coast generally), so don't judge without all the facts is all I can say.. In all my years of renting (20+) I have only run into one true situation where there were "no" cars and that was due to Hurricane Milton last year when there was an exodus of cars that went from MCO to TPA because of flight cancellations. And generally I always book my units hours apart so I can cancel in plenty of time to accommodate some other poor soul that may be after a rental.