Originally Posted by
richarddd
How did you determine what the conversion should have been (the Visa exchange rate calculator
https://www.visa.co.uk/support/consu...alculator.html requires specifying a bank markup)? Is there anything else I should be writing? The closest Chase menu option for the problem seems to be
"I was charged more than expected" if I'm reading correctly.
I either used an online tool or another Visa transaction from the same day that did not have DCC to determine a rate. In my message said I specifically declined conversion, was forced, rate should have been X resulting in $xxx USD, but they used rate Y resulting in $yyy USD charge, and requested the difference back. It was small, but I hope it resulted in a chargeback to the merchant. There is no bank markup on my Visa card. I didn't use a form, used secure messaging at chase.com