FlyerTalk Forums - View Single Post - July 2024 Hertz Gold Rewards Program Update (Points Expiry and Cancellation Changes)
Thread: July 2024 Hertz Gold Rewards Program Update (Points Expiry and Cancellation Changes)
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Old Jan 16, 2025 | 10:01 am
  #135  
rylan
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Originally Posted by bedelman
Hertz finally replied to my complaint as to them taking my points. Despite a December 18, 2024 private message (Twitter/X DM) from Hertz to me telling me I didn't have points at risk of expiring, Hertz says the expiration is valid. I may well be headed towards arbitration as m907 proposes. What a waste of oxygen this company has become.
Try submitting complaint through the BBB also to ding them there. Might as well hit all options. I have no issues with going big quickly with Hertz now considering how useless their customer service route is and their poor/broken IT and horrid communication about this expiration policy.
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