Originally Posted by
jsloan
This is an economy class award ticket? Who operated the very first leg? Was that a UA nonstop flight? LH? Or a connecting flight, and if so, with whom?
Do you, or anyone in your traveling party, have status with UA?
How many passengers, and how many total pieces of luggage were being checked?
My initial instinct is to point the finger at AC, but I can’t do so definitively without these answers.
Economy ticket, first leg was United, next two legs are AC. Only me, no status anymore.
AC at the airport said that their fees are their fees and United is just wrong.
When I dealt with United on the phone at first, the lady did mention that it's a regular thing to show wrong info about partner flights. So seems like a problem they are aware of, just don't care.