I would surely send a complaint for these
- 1h40m delay MAN-LHR. Very slow ground handling, perhaps not directly BA's fault but boarding was called long before any movement at the gate.
- Problem with the seat LHR-JFK (cubby hole lid wouldn't close so I had to keep it closed during takeoff/landing and couldn't put anything there)
The return JFK-LHR was worse though:- Delayed boarding which wasn't announced until already at the gate.
- Broken window shade button (it had fallen out of its fitting) so I couldn't raise/lower the blind. It was kept centrally closed for almost the entire flight so I couldn't see anything. Again all seats taken so no alternative available.
- The suite doors were kept locked for a long time after takeoff (I wasn't eating anything) and there was no response to the call bell for over 10 mins. I decided to go to sleep but was then awoken when the doors were eventually closed.
They are marketing themselves as "premium", right?
