I BOOKED a car using US Banks travel points. I cancelled the car 16 hours after booking it and they charged me $340. They did not use points, i did not get the car, and now US Bank has ruled against me. What options do I have. Thanks,
Additionally, I want to clarify that I did not rent a car from any company during this time frame. Despite this, the charge was processed, and when I reported the issue to US Bank’s fraud department, they ruled in favor of Booking.com, the same provider US Bank uses for its awards program.

I find it extremely concerning that US Bank’s fraud department ruled in Booking.com’s favor when the facts clearly indicate a mistake on their part. I intended to use my points for the rental, and I acted promptly to cancel the reservation once I noticed the issue. It was never my intention to charge this to my credit card. The agent informed me that the credit card number was needed only as a guarantee until the car was picked up, but no rental was ever completed.

I respectfully request that you review this matter further and provide a resolution. The $340.84 charge should be refunded to my account as it was clearly a mistake. I am a decade long customer of US Bank.

THIS IS A LETTER I SENT TO US BANK