Originally Posted by
joe3000
May I ask on what date you submitted your retro-claim? I submitted mine on November 26th and have not received such an e-mail as of now.
The slightly worrying phrasing here is 'if the request gets approved by operating airline' imo (considering that operating airline is VN)...
november 6th, yes its a bit strange wording but I guess it's because they wont credit if the flight was operted by any other airline.