Hi everyone,

I recently booked a trip through United Airlines using MileagePlus miles, which included flights operated by Air Canada. At the time of booking, and during the time of all my flights, United listed extra baggage fees as $100 for United and Air Canada flights. However, when I checked in on my flight with Air Canada, I was charged $200—double the amount I was expecting.

I contacted United to address this issue and even provided them with a screenshot from the United app showing the $100 baggage fee information I relied on at the time of booking and flight. While they apologized several times for the inconvenience, they stated that they couldn’t reimburse fees charged by a partner airline and emphasized that United's baggage fee policies only apply to their own flights.

Despite my explanation and the proof I provided that the incorrect baggage fee information came directly from United, they ultimately responded with, “I’m very sorry we’re unable to reach an agreement to resolve this issue.” This feels especially frustrating because no actual effort was made to reach an agreement—they simply reiterated their policies and declined to offer any resolution.

Anyone had similar experience? Anything you would recommend to escalate or address this further?

Thanks!