Originally Posted by
YOWgary
Wouldn't think it would be THAT hard for the auto-rebook tool to generate a text message saying "we have rebooked you on the earliest flight in your ticketed cabin, however earlier flights are available in lower classes of service. Please contact a Customer Service agent if you would like to rebook an earlier flight in a lower class of service".
Like, no change to the function of the auto-rebooking tool, just a flag to the user that if they'd like to step outside of procedure they need to go see a human.
Yeah, that would be an easy one.
Even better would be presenting you with a list of options, though I've seen some other airline rebooking tools where it gives zero indication that it's rebooking you in a lower cabin when you make the selection. I want all options available to me. My decision might be very different in terms of accepting Y for my second segment on SFO-YYZ-YOW than YOW-YYZ-SFO.