Originally Posted by
skylady
What's ironic, is the FAs have not received any confirmation of this alleged training!
I'm still waiting for confirmation of this alleged training as well. Funny how these website get info before the employees do!
Originally Posted by
ZenFlyer
when I asked the FA taking drink orders what kind of white wine they had, and she gave an eyeroll and hand toss saying “I have no idea what kind of wine they have back there” — my first thought was how this would have made many senior FAs cringe. And my second thought was that I’ve seen burger flippers at McDonald’s take more pride in their work.
Again, I was not expecting a sommelier-like expose, something more along the lines of “it’s a Caifornia chardonnay.”. Barring that, I’ve had other FAs say “I don’t know, but let me go get the bottle and show you.” And while I had looked over the printed beverage menu I genuinely did not know whether they would have different wines up front on a dinner-service flight, which is why I asked. I was not trying to be pedantic. I wound up saying - “Okay, why don’t you just bring me me a glass of what you have and I’ll try it.”. The kicker - when she finally brought the wine, it was a glass of red. And she looked annoyed when I pointed out that I had asked for white, as if I was being too finicky.
I do miss the old American Flagship Service as it was elegant. Back in the day, we had a lot of great Wines on board, however, people would still complain about the taste of the wine because it wasn't to 'their' liking. Taste buds do change while in flight, that's why many of the food options are saturated in salt/butter/garlic/spices...trying to bring out some sort of flavors.
When I'm on a domestic flight that still has a meal, I will always come through and showcase the wines after delivering two rows of meal/trays. Then after that is done, do the next two rows following suit.
In 25 years, I've only had 1 passenger (that I know of) who really knew the difference in the wine. She asked if I had 2 different wines, I did, and asked if I would give her a 'blind' taste test. I did, then brought out the wines for her to view...she was studying to become an Advanced Sommelier.