Originally Posted by
cjbryant03
This happened to me before. The system automatically cancels duplicate bookings I was told, so both reservations were cancelled by the system. I get cancelling one of them if it appears to be a duplicate, but doesnt make sense to cancel both. But frontier IT
Fortunately it was far enough in advance and another sale popped up that I was able to book. Came out cheaper than the original.
I was also told for security reasons, once they cancel a booking, they cant un-cancel it. Not sure how accurate that is, but I would plan on a needing to make a new booking.
Thanks that does make sense! Luckily Frontier did agree to make a new booking for me! The first call I was on they tried to transfer me to "customer relations" but that led to a dead line so I called back and spoke with another agent who was gone talking to a supervisor for a long time and they agreed to rebook me citing "agent error". It took a while but glad they worked it out. I am still a bit nervous there will be a problem with my new reservation when I show up at the airport but fingers crossed!