Originally Posted by
nacho
Maybe it's the case in the US but here in Scandinavia I seriously doubt that the charge back can go through unless you can show them that United is supposed to pay you back but then told you to pound sand. That's why it's important to leave paper trail. If you have a ticket showing 2 bags and then documentation from TK that said zero bag - you should have a decent chance to get the charge back through.
in my case two different united agents- one in person and the other one via live chat told me to pay TK for bags and United will reimburse me later. I have got the chatscript too. Now United is saying it was a miscommunication :/. I have filed my DOT complaint and have opened another case with United that’s under review now. Let’s see what happens. If all fails I will just do a chargeback, even though I’m not convinced I will win the credit card dispute because I paid TK not United….