Originally Posted by
ElevatorEnthusiast
I’m glad I made it to the Andaz - while not perfect, this feels much closer to what I wish more Andaz properties aspired to be. Here are my impressions and photos:
Major Con:
- The points availability is laughable here - their categorization of standard rooms feels like intentional gaming of the system and does not feel pro-consumer
Pros:
- I was reached out to via email several days ahead of my stay and they asked if I would prefer a king bed as “I normally stay in king bedrooms” - I told them sure (and told them I booked 2 Twins due to limited points availability) and they responded that they upgraded me to a Bay View King - upon arrival, only the Sky Suite was available online so I didn’t get any further upgrade
- The design is very nice and feels very Japanese
- Great views - though, I would have preferred a Tower view
- The bathtub is massive and lovely
- Shower pressure is good
- Couch by window is large and comfortable
- While room wasn’t ready until 4 PM, they asked how they could make it up, and when I asked for something sweet, they took me to the Pastry Shop for a dessert while I waited
- Asked for 3 PM late checkout, and received it with no issue
- Breakfast is good - unlimited main dish selections, good pancakes (though, I thought HTH was better), preferred the omelet, enjoyed the unique hashbrowns, good coffee
Neutral:
- I think the bed could be improved - mattress is quite firm, and covers could be more plush - pillows are nice and plush, though
- I think the washlet could be updated as it didn’t feel as pointed as some newer models do
Cons:
- Check-in process was quite long (long enough for me to finish my full lounge iced latte), and I had to go physically ask for my credit card back at some point as the wait was stressing me out
Photos (please expand the Spoiler tag):
ElevatorEnthusiast Thanks so much for posting your reviews and all the pictures! I saw your other review of the Hotel Toranomon Hills - so between Andaz and HTH, which one did you prefer (or would return to)? I have an upcoming trip to Tokyo and am torn between staying at HTH in a confirmed Corner Suite (via SUA) vs. Andaz in their standard room. I've never stayed at HTH, but have been back to the Andaz multiple times and really enjoy the property.