FlyerTalk Forums - View Single Post - AA flight attendants to take online course on how to de-escalate arguments
Old Jan 13, 2025 | 5:57 pm
  #18  
skylady
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And I think therein lies the difference, many newish FAs probably haven't been trained on wine service. Some of us more senior folks will take the time to learn the wines, and pronunciation of the meals before service.
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