FlyerTalk Forums - View Single Post - AA flight attendants to take online course on how to de-escalate arguments
Old Jan 13, 2025 | 5:38 pm
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dw
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Originally Posted by ZenFlyer
Back to the point of the thread - I don’t know what kind of onboarding AA is giving its new FAs, but if a member of last night’s crew found themselves paired with a more senior FA, it’s quite easy to imagine conflicts arising.
Unless things have changed in the past few years, not one second of AA’s FA training program for new hires is devoted to in flight service- AA expects them to learn on the job.

At the same time, I have no idea how things work with UA or DL’s training programs, it’s possible this is industry standard for the US.
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