Originally Posted by
Matt4200
I’m curious why this is your position that it’s the duty of the guest to rebook themselves elsewhere.
Hyatt’s official policy is that they hotel has to rebook you, not Hyatt, but the hotel. If the hotel is being lazy Hyatt will act as a go-between. I posted a similar situation above where the person got 100k points in compensation which at any of the other Maui resorts = 3 free nights. That seems pretty gracious to me.
Specifically for OP I believe the hotel would offer some type of compensation plus honor whatever rate it was booked at on June 13th.
A hotel booking is a contract they can’t just not honor it, they have to provide some remedy for breaching that contract. So when you say their position is that you’re on your own is really confusing as that’s not how contract law works at all and as stated above if the hotel is being lazy Hyatt will act as a go-between.
Not at all what I stated in the slightest.
I believe the hotel should always act in good faith and re book in a comparable hotel and pay the difference
and perhaps do a goodwill gesture
Which was the case over a decade ago more typically.
That said there is typically a grey area when a re-booking issue occurs.
Getting walked as a guest is far more clear in actual terms then involuntary cancellations when a hotel changes its mind.
I've noticed a number of hotels try to wiggle out of their responsibility.
And as you state sometimes there is great success with a highly satisfactory outcomes without question.
I find more brands/properties today leaving the burden on the guest and saying good luck!
Let me say that situation where it goes well is not always the norm.A very mixed bag in outcomes that will vary.
Just take a peek at Marriott and Hilton it gets real ugly sometimes.
I had Hyatt years ago walk me twice from the same Hyatt Place a brand new one
as it was grand opening and offered me a tired Days Inn.
Told me to get a driver at my expense after getting dropped off at the property
It wasn't happening and I refused.Sure I got a better hotel but had to escalate with a contact @ Hyatt.
YMMV!