Originally Posted by
777 global mile hound
Over the past ten years plus when booking issues came up with these kind of cancellations
they would rise above and beyond to
make things right.But that all changed sometime ago.
Now its we hope you find another accommodation have a nice day buh bye/Farewell good luck!.
I’m curious why this is your position that it’s the duty of the guest to rebook themselves elsewhere.
Hyatt’s official policy is that they hotel has to rebook you, not Hyatt, but the hotel. If the hotel is being lazy Hyatt will act as a go-between. I posted a similar situation above where the person got 100k points in compensation which at any of the other Maui resorts = 3 free nights. That seems pretty gracious to me.
Specifically for OP I believe the hotel would offer some type of compensation plus honor whatever rate it was booked at on June 13th.
A hotel booking is a contract they can’t just not honor it, they have to provide some remedy for breaching that contract. So when you say their position is that you’re on your own is really confusing as that’s not how contract law works at all and as stated above if the hotel is being lazy Hyatt will act as a go-between.