Originally Posted by SF1K

We got to the suite and found it to be spacious and with a very unique decor. My fears of only having the atrium view and feeling claustrophobic were alleviated as there is a window in the living room that looks out over the rooftop and same in the bedroom which has the additional window over the bed with some canal views. See earlier post for pictures of that.

There were a few issues with the suite. In particular with the light controls. The light over the dining room table couldn’t be turned on. We finally determined it was because the bulb had been loosened. But there was a reason for this. There was no way to turn off that light except to remove the key card which of course turns of everything. There was also a burned out bulb in the bathroom and we couldn’t figure out how to control the accent lights in the living room. Engineering quickly came up and tried to fix things. Long story short even engineering didn’t know that the switch for the accent lights was by the desk. They were never able to fix the fact that the light over the table couldn’t be turned off and in the end the only option was to turn off master or unscrew the bulb. Not really ideal for what they normally charge for this suite.

Engineering tried several times to fix it. We actually went out exploring and came back to find a bit of a mess in the closet area that we ended up cleaning ourselves. But upon our return the room was really cold. We tried to turn on the heat but that didn’t work either. It was now later at night and the only person they could send up was somebody from housekeeping. It was determined there was a problem with the heat so they brought a Dyson space heater. The positive part the housekeeping guy showed us how to operate the accent lights.

The heating was eventually fixed the next day.

I’m back and forth on whether to bring up the lighting and heat issues with management/Hyatt. More so because I hope it will be addressed for future guests.

If anyone stays in this suite going forward please report back on the light over the dining table. 😂