Originally Posted by
cfischer
I assume you paid the extra bag fees with a CC. You are within your rights to dispute this charge with your CC company. Submit your receipt and the ticket that shows a free bag. Should be pretty simple.
Unfortunately these things happen from time to time.
Credit card company is not in a position to determine if you are entitled to a free checked bag.
Credit card company will not refund you what you have already agreed to pay to the merchant.
Of course you can file a dispute with the credit card company, but TK can also respond and confirm that you agreed to their terms and conditions.