Originally Posted by todderz

The GHA Discovery program offers great benefits and I've stayed at many wonderful hotels where I have received excellent service and amazing upgrades.

However, there are too many issues that are making me increasingly disinclined to use GHA.

Far too many properties offer no welcome gift or local amenity and don't offer upgrades until I point out the benefits of Titanium and the availability of better rooms. If rooms are available, give me the upgrade as per the program terms, don't make me have to protest and argue about it.

I can't make bookings at the moment because my email address in my GHA profile has somehow acquired a "55" at the beginning. I didn't put it there. I can't change it. I can still log in with my correct email address.

I want to book an Outrigger hotel. There are Discovery member rates on outrigger.com that are much cheaper than at GHA.com but no way to log in as a Discovery member or add your membership details to the reservation.

They still do not have a rate calendar.

They still do not show the full price including taxes and fees. Even in countries where this is not illegal, any honourable business should show the full price without making you click through a dummy bookign just to find it.

There are still Discovery Member rates for Outrigger hotels available on gha.com that exclude all on-property membership benefits and do not earn tier night credit or discovery dollars.

You cannot use Discovery Dollars on prepaid rates and I have seen properties where even flexible rates actually require full prepayment a day or two before the stay, so it is impossible to use discovery dollars.