Originally Posted by
tavis80
I'm STE and i had a flight KLM from Malaysia to FRANCE. it consisted in 3 KLM flights. I turned out that one was operted by Malaysia Airlines ( icouldnt choose the flight wen i purchased the ticket on Airfrance Website). When i went for check in, MA didnt recognized the program (even if the my flight was KLM) and i had to pay 120 USD per additional bagages. I raised the issue to AF & flying blue customer service, but they rejected any responsability and dont provide any information to support their decision. Any idea who to contact next? For me this is clearly not sticking to their commitment.
So, it sounds like you were travelling on a Light fare which had no included baggage allowance. Am I correct?
If you were able to check a bag for free on the KLM operated flights due to having Skyteam status, that is a Skyteam perk. MH - Malaysia Airlines - is not a member of Skyteam (they are a member of the rival oneworld alliance) and therefore cannot similarly offer you a free extra luggage item, because your Flying Blue status is irrelevant to MH.
That it was booked as a KL codeshare is also irrelevant - you appear to be travelling on a ticket having 0 inherent luggage allowance, and MH are in no way required to observe Skyteam perks and benefits - even on KL-coded flights that they operate. The ticket you chose comes with 0 baggage allowance. KLM are obliged to waive a fee for the first checked bag if you have Skyteam Elite/Elite Plus status, but Malaysia Airlines are not at all obliged to waive the fee for the first bag for their flight.
However, $120 sounds steep for a checked bag from KUL to SIN. Was the fee you were charged for the entire journey, KUL-SIN-AMS-CDG? If so, it sounds like MH screwed up, but it would be up to MH to refund you the excess paid; they should have charged you just for a KUL-SIN baggage fee, whatever that may be.
If, instead, you were travelling on a Standard, Standard Plus or Flex fare, had only one bag, and were charged by MH for that bag, then something is indeed also wrong.
So first - can you clarify if you were travelling on a Light ticket and have Skyteam Elite or Elite Plus status?