Originally Posted by
CXToBetterSkies
I was a Gold (Oneworld Sapphire) member who consistently flew with Cathay and contributed to the program. Unfortunately, I didn’t meet the requalification requirements last year due to personal circumstances. Instead of offering a soft landing to Silver or any form of grace period, I was downgraded directly to Green, a tier that offers absolutely nothing in terms of benefits. The entire process felt abrupt, automated, and impersonal.
Umm, may I know how you (re)qualified for your GO status last year? I ask because if you actually qualified by having 600 status points, CX would have offered you 200 at the beginning of this membership year, which means you only needed 100 status points to get SL. If you did not even fly 100 status points and did not bother to use a membership holiday, I guess you can't blame CX much?
If you (re)qualified for your GO status last year with less than 600 status points, keep in mind CX already did you a favour then. I wanted an official soft landing and/or lifetime status rule, too, but I well know currently CX does not offer them. You would also have known that CX did not announce any exceptions this year (though some said 550 points would have been enough) if you took advantage of the exception announcement last year.
Originally Posted by
CXToBetterSkies
1. Lack of Communication:
• I received no meaningful warning or options to extend my status. A grace period or promotional opportunity to requalify would have gone a long way in maintaining goodwill.
Umm, I do not know how you elect to receive emails from CX. I received an email a couple of months ago, reminding me how many status points I still needed to maintain GO. I made sure my calculation is right.