Originally Posted by
benyiu
a friend went from gold to only around ~2xx points (near 200 side) last year.
Called in by end of Dec and was given silver extension for ~3 months (i didn't ask how many) to complete <100status points run in that period to maintain silver.
Exactly. The thing for MPC is you need to call and ask, as agents are usually quite lenient on that.
OP mentioned lack of communication and impersonal, but you can't blame the airline for not reaching out. It is almost impossible to reach out to everyone. Maybe DM's will get a call or message, but quite unlikely for Gold.