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Thread: GUIDE: EC or UK261 / EC 261/2004 “EU” complaints, compensation and AA
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Old Jan 7, 2025 | 6:19 pm
  #291  
M60_to_LGA
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Originally Posted by Dave Noble
Did you submit the claim as a generic complaint on the AA site or did you send email to [email protected]

Follow up to the claims email address and detail the compensation due and why
I didn't send the claim by email. I sent it using the customer relations fill-in form on the website, which both the check-in staff at LHR and the phone agent when I called AA last night said was the only way to do it. Is that incorrect?
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