Originally Posted by recreationaltimetraveller

I was able to get this fixed with concierge help. Sharing the findings as this may be helpful if submitting through the form:



So it seems with the new system you can’t activate the new plan until the old one expires which is great for most people who maybe have an early or mid year expiring and lets them select their benefits early on without causing it to override the existing plan but in my case (and I suspect for a few others) creates a weird edge case that needs manual intervention.