I just got a response back from a very standard expense claim I had put it in early December: Evening MAN-LHR was cancelled (with plenty of notice), only alternative was early afternoon which would have made the trip pointless. I booked a cheap hotel and flew the next morning instead, no issues.
They went back with this (mind I never claimed for compensation):
Your claim's been refused because BA 1405 on 15 December 2024 was cancelled more than 14 days prior to your flight’s departure time. Due to this, compensation is not payable.
Because your flight has been cancelled more than 14 days in advance, we’re also unable to reimburse any expenses or consequential losses you may have incurred. You may be able to claim this from your travel insurance, and we’d be happy to provide any documentation you’d need to do this.
I was somewhat shocked by that response - did something change recently or is this just a blatant lie? Since when does duty of care stop with a >14 day notice?
I'll give Customer Relations a call tomorrow (which apparently is only possible these days because I'm Gold) to make sure this wasn't just a mistake - but if they stand by this then surely CEDR will have a field day with their response?