Originally Posted by
ty97
Sounds like a digit queuing system of this sort could be useful in heavy irrops situations, but pretty ridiculous in your case when there is nobody in line. Nonetheless, I am certain the agents are required to make you follow the process so I don't blame them specifically.
these things often are clunky when they first roll out, they'll make adjustments. Delta might be bad at the IT part but they're pretty good at the operations part, so I would expect iterations on this process