So I tried to complete a booking with BA and at the very end on the payment page got this message:
"An Error Occurred. Please Try Again".
Almost simultaneously my phone pinged and the Amex App stated I had a £193 deduction made by British Airways. So a payment has been taken.....but I have no confirmation or PNR for the flight.
What would be the best course of action now? Call them.....or re-book again straight away to secure the flights at the same price?
Hi, fairly common occurrence unfortunately..happened to me recently again.
As said the Amex payment notification is a BA authorisation step, ‘pending payment’ if you like in most these instances - The key issue is a fail with the BA systems in completion hence you can end up with a ‘shell booking’ with a PNR which sometimes shows in your account with flights etc…however the process has not always completed. The pending payment will eventually drop.
The Engagement Centre (subject Agent knowledge or support desk) should be able to see the PNR created and in the notes see what payment details are there or not. Then it may be possible to re run your authorisation (PIN etc..) again over the phone and all being well complete including the price originally quoted.
However, it also might not be possible and a new quote has to be raised, hopefully similar or less.
Im afraid the payment failure stage has been an issue via app/web/agent for a long time and very frustrating for everyone
As an aside I’ve just powered through a Cathay booking online in minutes an hour ago!