Originally Posted by
ty97
Sounds like a digit queuing system of this sort could be useful in heavy irrops situations, but pretty ridiculous in your case when there is nobody in line. Nonetheless, I am certain the agents are required to make you follow the process so I don't blame them specifically.
True. I don't blame the agents enforcing it... I did hear the queue agent saying "This is what Delta wants" to someone as I left. But it's like something they should turn on/off as needed (like in the days when the extra phone banks were the exception versus every day).