Originally Posted by drvannostren

Yea in retrospect, hell, even ahead of the promotion they should've known to do this. Instead they basically left that button, in theory to not be able to be clicked if you're signed up. But in practice, we know that doesn't work because we just keep clicking it to no avail. Rather stupid not to send out confirmations.



They never said they'd send out points as you go. In fact I believe MOST OF US read the promotion as you'd get X number of points based on your flight history, towards the end of January when they reconciled them all. Now, one person was awarded 1,110,000 points, not sure if those will get clawed back, or if we'll all get that, or if it was just a blunder on their part...I wouldn't put any blunders past them. At any rate, waiting to get the appropriate level of miles is the way to go now.



This one was a lot more straight forward. I was able to fill in a name change request, attach my passport and then just wait, it took them like a week to approve it. All without having to call in or talk to anyone. I've had an official manual claim in there for weeks, and an email claim that's been in there even longer that I wasn't able to "manual" claim.



This was my deal too, I'm missing GA and VS, GA is a general error that doesn't let me do anything no matter what data I enter, phony or real. VS I just get told they need more info and to submit a manual claim. That was before and after the middle name addition.