Originally Posted by
ansettman
The most un-nerving thing I have felt about the whole promotion was the fact that no email acknowledgent was provided to confirm signing up to the challenge.
Yea in retrospect, hell, even ahead of the promotion they should've known to do this. Instead they basically left that button, in theory to not be able to be clicked if you're signed up. But in practice, we know that doesn't work because we just keep clicking it to no avail. Rather stupid not to send out confirmations.
Originally Posted by
Takas
Same story for me. I had to retro claim 7 of my flights, maybe because I have two names? I noticed as I took some of the later flights in December that more of them started to auto credit. My very last flight for this promotion was on Kenya Airways, that one auto credited in a couple of days. BUT Vietnam Airways (I took it all the way at the beginning of the promotion) and Tarom. Those 2 flights if I try to retro claim them on the app it doesn't work, it gives me an error. They are booked in the right classes.
The second issue is that I already have 14 flights officially registered flights and I have not received any of the "bonuses". You are supposed to get a bonus when you complete 5 airlines and a bonus when you complete 10 (100,000 points). The bonus you get when you complete the 15th is supposed to be the 1,000,000. I am glad others are posting their situation it means many of us are in the same boat and is not an isolated issue.
They never said they'd send out points as you go. In fact I believe MOST OF US read the promotion as you'd get X number of points based on your flight history, towards the end of January when they reconciled them all. Now, one person was awarded 1,110,000 points, not sure if those will get clawed back, or if we'll all get that, or if it was just a blunder on their part...I wouldn't put any blunders past them. At any rate, waiting to get the appropriate level of miles is the way to go now.
Originally Posted by
drvb
Those of you that had to add your middle names in your Eurobonus profile in order to retro-claim certain airlines, were you able to remove those middle names again afterwards with no problems? Also, I see that I need to request (sounds like it involves customer support) a name change, is it then any faster than waiting for customer support to handle the manual retro claim instead?
This one was a lot more straight forward. I was able to fill in a name change request, attach my passport and then just wait, it took them like a week to approve it. All without having to call in or talk to anyone. I've had an official manual claim in there for weeks, and an email claim that's been in there even longer that I wasn't able to "manual" claim.
Originally Posted by
dibbzlive
I added my middle name to my SAS profile. It was indeed a support request, but it was completed in 6 days. However, once my middle name was on my profile I still could not claim my missing Kenya Airways flight. I am not sure if I will be able to remove my middle name again, but I will try (after challenge participants are awarded points).
This was my deal too, I'm missing GA and VS, GA is a general error that doesn't let me do anything no matter what data I enter, phony or real. VS I just get told they need more info and to submit a manual claim. That was before and after the middle name addition.