Originally Posted by Stranger

The internet is full with stories like your involving Expedia and the like. Bottom line: you use them at your own risk. Your call, but don't be surprised when this happens again.



1. It appears this was a ticket issued by United, with the return on a codeshare operated by AC.

2. It appears there was a flight change and the return flight was supposed to be changed to a different one. Which entailed your ticket to be changed. When a ticket is issued by a TA, the onus is on the TA to change the ticket.

3. The AC staff at the airport found no record of you being booked on the flight, which was full. So there was indeed nothing they could do, except sending you to either United, who issued the ticket, or your TA, who was supposed to have updated your ticket, but obviously did not. Which incidentally AC would not have been able to do since this was a United ticket. In other words, AC is not to blame in this case. The problem is with United and their agent, Expedia.

To conclude, there is no point in going after AC, who did nothing wrong. You will lose if you try. If you want to go after someone, should be United and/or their agent, Expedia. Although I suspect, even if it is indeed Expedia who did not do their job, assuming United informed them of the change (which remains the most likely scenario - once they get your money, they basically no longer care about you),since they are the agent of the airline, it is likely the airline which is legally responsible.

Originally Posted by Adam Smith

The original ticket was 014, or the re-booked flights that you eventually took were 014? The fact you were originally booked on a United codeshare of an AC flight suggests it was more likely a 016 (United ticket).