Originally Posted by jonescurt

Just checking to see if I understand here...I have a suite upgrade and the suite has a connecting room. Travelling with a 1 year old and 6 year old. Hyatt concierge is refusing to require the hotel to block off the rooms. They keep changing the reasons for this. First it was that you can't apply two benefits to the same reservation. Then it was that adding the adjoining room would change the type of suite and it would no longer be "standard". Does any of this make sense?