Another refusal
So, 9 people booked from HUY-AMS-KRK last week, but the flight from HUY was cancelled, due to fog. After a LONG phone call we were rebooked out of MAN to MUN to KRK the following day, on LH.
We had to spend £75 each getting to Manchester on the train, spent £130 a room at the airport and then had to pay £75 in baggage fees, as my LTPE allowance was no use on LH.
We lost a night of out holiday, lost a night in a prepaid hotel, and the minibus booked for Krakow was cancelled and non refundable.
I approached KLM for EU261 compensation AND the incidental expenses, and was given the "beyond our control" cop out, and the expenses were "too remote" to be considered.
The sad thing is, that 5 of the party were with me in Asia earlier in the year, when KLM cancelled out flight back from Bangkok, stranding us in Hanoi, meaning we got rebooked out of Singapore 4 days later, and refused to pick up the costs of getting us from Hanoi to Singapore, the additional 3 nights in a hotel there, to wait for the flight back to AMS.
They have now refused to fly KL/AF again, not that this will bother the airlines, but it does absolutely stink.